Product Training

Product Training is only open to Authorized RV Dealers and Service Centers


*The registration form is located just below course descriptions.*

PLEASE NOTE: Once you click SUBMIT on the registration form, please check your email for confirmation of receipt. If you did not receive an email confirmation of receipt, please check your SPAM folder. If you cannot locate the submission receipt, please complete the form again and double check the email address entry box to ensure you have typed the correct email address.

Suburban Logo

Four Module Complete Technical Training

This four-module course will cover service, installation and repair of Suburban furnaces, water heaters and cooking appliances. The course is ideal for both the Service Technician and OEM. Class topics will include problem diagnosis and repair, an overview of parts and components, how they work, how they work together, and installation do’s and don’ts.

Module 1: Suburban Cooking Appliances – 1 hour

Module 1 will cover Suburban cooking appliances, such as ranges, slide-ins, drop-ins, griddles and induction cook tops. Topics will include electrical and mechanical systems, and how they work to create a high-performance appliance. Attendees will gain knowledge needed to quickly and effectively diagnose and ultimately repair a wide range of problems both common and unusual. The course will also provide tips for RV owner, so the technician can advise on how to prevent and recognize problems in the future.

Module 2: Suburban Water Heaters – 2.5 hours

This course will provide knowledge on how tank water heaters work, what they look like inside and out, plus electrical, and mechanical systems. The course will examine several heater units and their differences for the purpose of rapid and effective diagnostics. Other topics will include unit replacement, cleaning, general maintenance, how to test, read serial numbers, wiring and installation, component identification, and repair. In addition, the course will detail best practices and installation do’s and don’ts.

Module 3: Furnaces – 3.0 hours

Topics covered will include the furnace product families, product history, the 3 simple steps of operation and how these steps allow the technician to quickly and accurately locate and diagnose problems. Also covered will be a range of testing and diagnostic devices and what they can do to aid the technician. The course will discuss simple and effective bench tests, and the 6 main components of a furnace. With a wide range of products currently deployed in RV’s, the course will cover which furnaces will effectively and safely replace commonly encountered old or outdated units.

Module 4: On Demand Hot Water Systems – 1.5 hours

This course will focus on the Suburban IW60 on-demand water heater. Like the other Suburban courses, Module 4 will provide an understanding of the internal workings, steps for diagnostics, and repair. Additionally, error and fault codes will be discussed, and how they aid in repairs. The course will provide an understanding of how and when to use the IW60 to replace old and no longer manufactured tank heating units, including non-Suburban brands.